FAQ

Got a query about North Wales Blues and Soul Festival? Please take a look at our FAQs below and hopefully we will answer your question! If not please do get in touch, take a look at the Contact section of the homepage.

When and where is the North Wales Blues and Soul Festival happening?

North Wales Blues and Soul Festival runs from Friday 2nd August to Sunday 4th August 2019 at Theatr Clwyd's outdoor event arena on the outskirts of Mold, Flintshire, North Wales!

Can I leave the Festival and re-enter?

Once you have exchanged your ticket for a wristband at the Festival entrance, you can re-enter for as long as your ticket is valid. Damaged, tampered or un-attached wristbands will not be accepted.

Our Festival Policy

Please observe the rules of the festival...

  • Please wear the wristband issued for the relevant date as a condition of entry to the site and at all times while at the Festival.
  • Failure to do so may mean that you are asked to leave or pay again for admission.
  • You may leave and re-enter the Festival during the day providing that you can show the appropriate wristband for the day.
  • Entrance is subject to agreement that attendees may be searched, if deemed necessary.
  • No under 18s will be admitted unless accompanied by a responsible adult who must supervise their behaviour whilst attending the Festival.
  • Please do NOT bring any of the following on to any part of the Festival Site: glass receptacles or glass bottles, BBQs, personal gazebos, Chinese lanterns, fire-making equipment, illegal substances of any kind, and dogs (except Assistant Dogs).
  • Please do NOT bring any alcohol onto the Festival Site – this is a condition of the Premises Licence.
  • Please place all unwanted waste or rubbish in the appropriate bin provided.
  • We will be taking photographs and filming this event. By entering the event you consent to your image being used in the promotion of future events. If you do not wish your image to be used please go to the Festival Office or speak to the photographer/camera team at the time.
  • We are sorry if any of your personal property is lost or damaged whilst at the Festival. Neither the organisers nor the venue owner can be held responsible.
  • Whilst the organisers have taken every care to ensure that the event passes off safely, please ensure that you take every care whilst on the Festival site. If you see or feel that some activity causes you concern, please report that concern to an official. In the case of inclement weather the event will go ahead unless the organisers deem it unsafe to do so.
  • No refunds of tickets purchased will be considered unless the event is cancelled through it being unsafe to continue.
  • We reserve the right to refuse admission or evict any person from the Festival for drunkenness, unruly behaviour or for or for breaking any of the conditions.
  • It is not recommended that young children get too close to the sound systems for the main stage. We would recommend using ear protection on children for their own comfort.
  • Please respect the enjoyment of other Festival goers in controlling accompanying children If children are deemed to be an unacceptable nuisance to other festival attendees they may be asked to leave.
  • The music on each evening is due to end by 10pm.
  • Compliments or complaints are to be reported to the Festival Office at the time.
  • Please see the FAQ section of the website for further information and useful advice.

Is the event suitable for small children?

It is not recommended that young children get too close to the sound systems for the main stage and would recommend using ear protection on children for their own comfort if it is felt necessary.

Please respect the enjoyment of other festival goers in controlling accompanying children. If children are deemed to be an unacceptable nuisance to other festival goers they may be asked to leave.

The music on each evening will go on until 9:30pm. You should use your judgement and knowledge of your children to determine whether they will find this enjoyable or too late for them.

Are dogs allowed at the Festival?

For hygiene and safety reasons only registered assistance dogs will be allowed in any part of the Festival Site, including the campsite. Dogs cannot be left in vehicles or caravans at any time. Visitors attempting to bring a dog (other than a guide dog) on to the campsite or Festival site will be turned away.

Can I refund/exchange my ticket?

Please note we do not offer any refunds or exchanges on tickets unless the event is cancelled.

Can I buy tickets elsewhere?

Tickets are only available from Theatr Clwyd Box Office, in advance or on the day if capacity allows.

What are the opening and closing times?

  • FRIDAY 3rd - The Festival Site opens at 5pm and closes at 10pm. The bars will close at 9pm and music finishes at 9:30pm.
  • SATURDAY 4th - The festival site opens at 11am and closes at 10pm. The bars will close at 9pm and music finishes at 9:30pm.
  • SUNDAY 5th - The festival site opens at 11am and closes at 8:30pm. The bars will close at 8:30pm and music finishes at 8pm.

Are there medical facilities onsite?

If you need medical assistance whilst on the festival site, St John Ambulance are operating the First Aid Point which is located in the corner of the field to the right of the stage. In an emergency you should contact a security officer or steward who can contact first aid by radio.

Cash Points

There are no cash points on the Festival Site.

Smoking Policy

Smoking is not allowed in any of the marquees or structures. Visitors who wish to smoke are asked to respect others by restraining from smoking in busy areas, around children or around food. Please respect the site and dispose of cigarette butts in the receptacles provided.

Lost Property

Any enquiries about lost property should be made at the Festival office

Are we allowed to bring picnics and chairs?

Yes, you will be allowed to bring both picnics and chairs with you, but please respect others when setting up your chairs and picnic area! Please also see the Festival policy above regarding alcohol and BBQs. Gazebos, parasols or any other item that may obstruct views for other festival goers are not allowed.

Chair Hire

There will be a quantity of chairs available to hire at the Festival to save you carrying a chair across town!

Is the Festival accessible?

Yes, please contact us for details of the disabled blue-badge parking and access information.

How can I claim my free carer's ticket?

If you are disabled you are entitled to one free carer ticket, which requires proof that you are in receipt of the middle or higher rate care component of the DLA. Once you have purchased your own ticket, please contact us for your carer’s ticket. After which, a free carer’s ticket will have been added to your order reference. Your free carer’s ticket will be exactly the same type you have ordered for yourself, be it weekend or a day ticket.

Can I park my car at the Festival?

There is a large undercover car park operated by Flintshire County Council at the front of the building with tunnel access direct to the theatre foyer. The tunnel entrance has steps so is not suitable for those with access needs.

Recently the council has introduced charges to use the car park Monday to Saturday from 8am to 5pm. However it is only £1.50 for a full day or 50p for 2 hours. During the festival this will only really be applicable for the Saturday.

We ask for people to avoid parking outside the front of the building to ensure disabled access and for emergency service access.

Can I bring my bicycle to the Festival?

There are cycle racks outside the theatre. We are unable however to take responsibility for cycles secured in this way. Cycles will not be allowed in the main performance / audience areas of the Festival.

Can I camp?

YES! Our Festival Camping this year will be on site at Theatr Clwyd. There is dedicated hard-standing for motor-homes and caravans and a large grassy area for tents. Toilets and showers inside the theater are available to campers in the mornings and portable toilets will be provided for overnight use. The drinking water tap and drainage facility are adjacent. Book your camping now with your festival tickets, to secure a pitch, and enjoy a weekend of fantastic performances by acclaimed blues and soul musicians, real ale, good food and good company.

Campervans, caravans, trailer tents and any other 'sleep in' vehicle will be on an allocated hard standing area of the site. Numbers will be limited. Depending on available space, one vehicle parked per pitch may allowed other vehicles must be parked on the car park.

There are no specific plot sizes in the camp site but we would ask guests to please be considerate when pitching tents. Although there are no specific pitch sizes, you should arrange your tents in such a way to minimise the space you use. If you are using an unreasonable amount of space you may be asked to re-pitch or take some tents down.

As is the way at all festivals you should expect to camp close to your neighbours, with a safe distance between you. Please don't try to reserve space for others, if you wish to camp with others please meet prior and enter the camp site together.

Mold is a small market town with a very low crime and anti-social behaviour rate. Whilst Festival volunteers will provide passing attention to the camp site during the day, they obviously cannot guarantee the security of valuables left in tents or elsewhere. It is recommended that valuable items are therefore left secured in the boots of vehicles, kept on your person or left at home.

The use of the site is therefore at your own risk and you should ensure you have adequate insurance if you are concerned.

Electric hook ups are not available

Please note the Campsite Rules for your safety and enjoyment:

  • Pitches will be allocated on a first come, first served basis. Instructions of the Festival and Theatr Clwyd staff must be respected and followed.
  • Parking on the adjacent car park.
  • No unaccompanied young people under 18 years of age allowed.
  • Open fires and BBQ’s are not allowed.
  • Generators are not permitted.
  • Please put all rubbish in waste bins provided.
  • Empty toilet waste into identified waste disposal point.
  • There will be no vehicle movements after 10.30pm and before 8am.
  • No sound systems / music amplification will be permitted on site – no noise is permitted after 11.00pm.
  • Sleeping in cars overnight is not permitted
  • Strictly No Use of Chinese lanterns / fireworks on site / digging of trenches or holes.
  • Please remain vigilant to fire safety and security in order to help keep everyone safe - Keep fire lanes clear.
  • Please respect your neighbours.
  • No dogs, with the exception of assistance dogs, are allowed in the campsite or the festival site.
  • Failure to follow the campsite rules could mean that you are asked to leave the site with no recompense.

How long can I camp at the Festival?

The campsite is open from 9am on Friday morning until 11am on Monday morning. Booking is per person per night, available via the Box Office.

Alternative Camping / Caravanning venues

As an alternative to the festival campsite the following sites are available nearby which have the full range of camping facilities including electric hook-up: