FAQ

Got a query about North Wales Blues and Soul Festival? Please take a look at our FAQs below and hopefully we will answer your question! If not please do get in touch, take a look at the Contact section of the homepage.

When and where is the North Wales Blues and Soul Festival happening?

North Wales Blues and Soul Festival runs from Friday 4th August to Sunday 6th August 2016 on Kendrick's Field in the centre of Mold, Flintshire, North Wales!

Can I leave the Festival and re-enter?

Once you have exchanged your e-ticket for a wristband at the Festival entrance, you can re-enter for as long as your ticket is valid. Damaged, tampered or un-attached wristbands will not be accepted.

Our Festival Policy

Please observe the rules of the festival...

  • The event is licensed under the Licensing Act 2003 and as such, all provisions governing Licensed Premises apply to the event.
  • Please do NOT bring any of the following onto any part of the Festival Site - glass bottles, BBQs, open fires, Chinese lanterns, illegal substances of any kind, and dogs except Assistance Dogs.
  • Personal Gazebo’s may not be erected without the express permission of the event organiser and in a pre-agreed location that does not obstruct the view of other attendees. If complaints are received a personal gazebo, parasol or other item that obstructs others’ views may be required to be dismantled.
  • Please do NOT bring any alcohol onto the Festival Site - this is a condition of the Premises Licence.
  • Please place all unwanted waste or rubbish in the bins provided.
  • No under 18s will be admitted unless accompanied by a responsible adult.
  • We will be taking photographs and filming this event. By entering the event youconsent to your image being used in the promotion of future events. If you do not wish your image to be used please go the Organisers Office or speak to the photographer/camera team at the time.
  • We’re sorry if any of your personal property is lost or damaged whilst at the festival, but neither the organisers or venue owner can be held responsible.
  • Whilst the organisers have taken every care to ensure that the event passes off safely, please ensure that you take every care whilst on the Festival Site. If you see or feel that some activity causes you concern, please report that concern to an official.
  • In the case of inclement weather the event will go ahead unless the organisers deem it unsafe to do so. No refunds of tickets purchased will be considered unless the event is cancelled through it being unsafe to continue.
  • We reserve the right to refuse admission or to evict any person from the Festival for drunkenness, unruly behaviour or for breaking any of these conditions.

Any complaint should be reported to the Festival Office.

Is the event suitable for small children?

Just outside the Festival Site there is a play area, playing field and skate park. On site there is an area with some entertainment for children during afternoons, however there are a few precautions you may wish to take to ensure that it is an enjoyable experience for everybody.

It is not recommended that young children get too close to the sound systems for the main stage and would recommend using ear protection on children for their own comfort if it is felt necessary.

Please respect the enjoyment of other festival goers in controlling accompanying children. If children are deemed to be an unacceptable nuisance to other festival goers they may be asked to leave.

The music on each evening will go on until 9:30pm. You should use your judgement and knowledge of your children to determine whether they will find this enjoyable or too late for them.

Are dogs allowed at the Festival?

For hygiene and safety reasons only registered assistance dogs will be allowed in any part of the Festival Site, including the campsite. Dogs cannot be left in vehicles or caravans at any time. Visitors attempting to bring a dog (other than a guide dog) on to the campsite or Festival site will be turned away.

I've lost/misplaced my confirmation email

When booking your tickets online, you should have received a confirmation email. This email will show details of your order including the most important entry code! Please check it hasn't gone into your junk mail folder. If you haven’t received a confirmation email, have lost/ deleted it, or you’re not sure whether or not your booking went through, please try this page.

When will I receive my ticket(s)?

We don’t send out any physical tickets - your confirmation email is sufficient to get you into the festival. Either bring a printout of the email with you or show it to the gate staff on your phone or tablet.

Can I refund/exchange my ticket?

Please note we do not offer any refunds or exchanges on tickets unless the event is cancelled.

Can I buy tickets elsewhere?

Advanced tickets are cheaper than paying on the gate. In addition to buying here online, they will also available from local outlets.

Please note weekend tickets are only available here online and from Mold Town Hall. Advance ticket sales will close at 10pm on Thursday 3rd August.

How much are tickets on the gate?

2017 prices to be confirmed...

Child tickets are for ages between 5 and under 16. Under 5s go free. Adult tickets are required for anyone aged 16 or over. All children must be accompanied by an adult over 18 years. Adults remain responsible for proper behaviour of children. A Family Ticket is 2 adults and up to 3 children between 5 and under 16 years. No other concessions.

What are the opening and closing times?

  • FRIDAY 4th - The Festival Site opens at 5pm and closes at 10pm. The bars will close at 9pm and music finishes at 9:30pm.
  • SATURDAY 5th - The festival site opens at 11am and closes at 10pm. The bars will close at 9pm and music finishes at 9:30pm.
  • SUNDAY 6th - The festival site opens at 11am and closes at 10pm. The bars will close at 9pm and music finishes at 9:30pm.

Are there medical facilities onsite?

If you need medical assistance whilst on the festival site, St John Ambulance are operating the First Aid Point which is located on the opposite side of the field to the main public entrance. In an emergency you should contact a security officer or steward who can contact first aid by radio.

Cash Points

There are no cash points in the Festival Site. Cash points are available at the High Street banks, the Post Office and at the Co-op Supermarket near to the main visitor parking.

Smoking Policy

Smoking is not allowed in any of the marquees or structures. Visitors who wish to smoke are asked to respect others by restraining from smoking in busy areas, around children or around food. Please respect the site and dispose of cigarette butts in the receptacles provided.

Lost Property

Any enquiries about lost property should be made at the Festival office

Are we allowed to bring picnics and chairs?

Yes, you will be allowed to bring both picnics and chairs with you, but please respect others when setting up your chairs and picnic area! Please also see the Festival policy above regarding alcohol and BBQs. Gazebos, parasols or any other item that may obstruct views for other festival goers are not allowed.

Chair Hire

There will be a quantity of chairs available to hire at the Festival to save you carrying a chair across town!

Is the Festival accessible for the disabled?

Please contact us for details of the disabled blue-badge parking and access information.

How can I claim my free carer's ticket?

If you are disabled you are entitled to one free carer ticket, which requires proof that you are in receipt of the middle or higher rate care component of the DLA. Once you have purchased your own ticket, please contact us for your carer’s ticket. After which, a free carer’s ticket will have been added to your order reference. Your free carer’s ticket will be exactly the same type you have ordered for yourself, be it weekend or a day ticket.

Can I park my car at the Festival?

Festival goers are asked to use Mold town centre car parks the charges of which are very reasonable and free on Sundays. Locations are shown on the map. The suggested car parks are:

  • New Street car park (£1 for all day Saturday) - 5 minutes walk
  • Griffiths Square (£1 for all day Saturday) - 10 minutes walk
  • Love Lane (50p for all day Saturday) - 10-15 minutes walk

Please see the festival map for location of the car parks.

Main access to the Festival is on foot from Ruthin Road (CH7 1QQ). The route will be signposted from the above car parks to the Festival entrance.

Limited disabled parking is available on site via Maes Bodlonfa (CH7 1DR)

Please respect our neighbours and do not park so as to obstruct surrounding residential properties.

Can I bring my bicycle to the Festival?

There are no specific cycle-parking facilities at the Festival Site, although there will be temporary fencing to which you may secure your bike. We are unable however to take responsibility for cycles secured in this way. There are more permanent cycle locking points at the car parks identified above. Cycles will not be allowed in the main performance / audience areas of the Festival.

Can I camp?

YES! For 2017 we have a new camping venue. Campers will be hosted by Mold Alex FC, a short walk from the festival venue. There are both soft and hard standing areas for tents, campervans and caravans. All campers will be able to use the facilities of the football club house - real indoor toilets and showers, indoor seating areas, bar and there will also be a breakfast option available!

How long can I camp at the Festival?

The campsite is open from 9am on Friday morning until 11am on Monday morning. Booking is per person per night, available available online.

Alternative Camping / Caravanning venues

As an alternative to the festival campsite the following sites are available nearby which have the full range of camping facilities including electric hook-up: